FREQUENTLY ASKED QUESTIONS

The Answers You Need

What is Healing Clinic?

Healing Clinic is a part of One Healing Space, a social enterprise dedicated to raise mental health awareness and provide relevant services. Healing Clinic provides accessible, confidential, and customized counseling and psychotherapy services to university students and young professionals in Ontario.

What types of psychotherapy services are offered?

We offer individual therapy, couple therapy, and family therapy.

What languages do you offer psychotherapy in?

Healing Clinic offers counseling in English, Mandarin, Cantonese, Hindi, Filipino, Russian, Hebrew, Urdu, Yoruba, Farsi, and Igbo.


Check out the therapists' profiles to see the languages that they speak.

What is the cost of each session?

Individual therapy costs CAD 160 for a 50-60 minute session.  We offer reduced rates for students at CAD125 for a 50-60 minute session.
 

Couple and family therapy costs CAD 250 for a 90 minute session.


We offer a sliding scale rate for unemployed individuals and those who do not have insurance coverage. Contact us for more information.

What is the reschedule and cancellation policy?

Reschedule Policy: notice 48 hours prior to the appointment is required for all rescheduling. Appointments rescheduled less than 48 hours prior will be billed half of the session rate.


Cancellation policy: notice 24 hours prior to the appointment is required for all cancellations. Missed sessions and appointments cancelled less than the 24 hours prior will be charged the full amount of the session rate.

Will I have to pay in advance?

Yes. The online bookings require full payment in advance.

 

Clients pay Healing Clinic and will be given a receipt for insurance claims.

Can my session(s) be covered with insurance?

If you are a current student or employee in Ontario, you may be covered.  However, the insurance policy for each company or institution is different. Please check with your provider regarding the specific details about your insurance coverage.

We have some knowledge about each university in Ontario, you can contact us to find out about your school.

*Disclaimer: You should know whether you have insurance coverage. If you opt-out of the Extended Health Plan or exceed the limit, the psychotherapy sessions will not be reimbursed by your insurance company.

When will I get paid by insurance company?

It typically takes about 2 to 4 weeks to process the claim. However, the processing time varies depending on the insurance company. You can contact your insurance company for more information.

If I miss or do not show up, will the session still be covered by the insurance?

Failure to keep a scheduled appointment with a qualified practitioner is usually not eligible for reimbursement. Certain exceptions may exist, please contact the insurance company to confirm.

If you cannot attend the meeting on time, please contact us as soon as possible.

What will the counseling process be like?
  1. "Book a Session"

  2. Pick a session and a practitioner according to your needs

  3. Pick a time that suits your schedule

  4. Sign up/sign in, and fill out the intake form

  5. Complete payment

  6. Attend the scheduled session on time

  7. Receive receipt and make a claim

  8. Get reimbursed if eligible

Additional questions?

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